XBX 2023
CSR Bootcamp | Greenwich, CT | August 21
CSR Bootcamp
August 21, 2023 | Greenwich, CT
SCHEDULE
8:00 am – 9:00 am: Continental Breakfast & Networking
9:10 am – 9:55 am: Clean Fuels 101
10:00 am – 10:30 am: Climate Change Impacts in CT
10:30 am – 11:15 am: Understanding Today’s Consumer
11:15 am -11:45 pm: Technical Considerations
12:00 pm – 12:45 pm: Lunch
1:00 pm – 1:45 pm: Dismissing Rear View Thinking
1:45 pm – 2:45 pm: Real World CSR Scenarios
2:45 pm – 4:00 pm: White Boarding Issues and Solutions
Hyatt Regency Greenwich
1800 East Putnam Avenue
Old Greenwich, CT 06870
Get Directions
Telling the Bioheat® Story
Your customer service representatives are the voice of your organization and along with the service technician, the liaison for the liquid fuels industry to the consumer. The CSR Bootcamp is designed to provide your customer facing employees with a stronger level of comfort in communicating the benefits of the liquid heating industry. Those in attendance will receive advanced training in:
- Sharing the benefits of today’s liquid heating, because comfort is everything.
- Creating a higher value proposition in the eyes of your customer.
- Communicating the value of equipment upgrade rebates provided through the IRA and NORA.
- Understanding and being able to communicate the liquid heating industry’s advancements in decarbonization through biodiesel blending.
- How to turn a pricing question into a new customer.
All attendees will receive an official certificate of completion from NORA & Clean Fuels Association America.


Questions? Email info@yourfuelsolution.com or call (978)258-8360.



